Support & help

Open Finesse, go to Accounts, and tap Link a bank. Finesse uses Plaid to securely connect — you'll enter your bank credentials directly into Plaid's flow, and Finesse never sees or stores your bank username or password.

In the app, go to Accounts → manage and choose Unlink for the institution you want to remove. You can also revoke Plaid's access independently at my.plaid.com.

Finesse syncs from your bank through Plaid, and some institutions update less often than others. Pending transactions can also change their amount or date once they post. Try pulling to refresh in the app first. If a balance or transaction still looks incorrect after a day, email us with the account and an example and we'll investigate.

Finesse subscriptions are processed by Apple through in-app purchase. To view, change, or cancel your plan, open the iOS Settings app → tap your name → Subscriptions → Finesse. Refund requests are handled by Apple via reportaproblem.apple.com.

Open iOS Settings → [your name] → Subscriptions → Finesse → Cancel Subscription. Your plan stays active until the end of the current billing period. Cancelling stops future charges but does not delete your account.

You can request deletion from within the app under Profile → Delete account, or by emailing support@finessefinance.us from your account email. Deleting your account removes your linked bank connections and the financial data we store, subject to the limited legal-retention exceptions described in our Privacy Policy.

Yes. Bank connections run through Plaid, so your bank credentials never touch Finesse's systems. Data is encrypted in transit and at rest, and the app supports on-device Face ID / Touch ID locking. We never sell your data and run no third-party ad tracking. See our Privacy Policy for full details.

On the login screen, use Forgot password to receive a reset link at your account email. If you signed up with Sign in with Apple, use the same Apple ID to sign back in. Still stuck? Email us and we'll help recover your account.

First, make sure you're on the latest version from the App Store and try restarting the app. If the problem continues, email support@finessefinance.us with your device model, iOS version, app version, and a description (or screenshot) of what happened.